Storagecraft: Clean uninstall of Shadow Protect SPX and ImageManager
Backup ImageManager Jobs:
Steps:
-
Uninstall SPX and Image Manager from Control Panel.
- Reboot the machine.
- Once the machine is up and running, make sure there are no SPX and IM folders (i.e. C:\ProgramData, C:\Program Files, C:\Program Files (x86))
- Open command prompt as an administrator and run the following commands and make sure the output does not have the service or driver running.
- sc query stcvsm
- sc query stcmnt
-
If there, run for respective service:
- sc delete stcvsm
- sc delete stcmnt
- Once confirmed, install previous versions of IM and SPX and test.