Storagecraft: Clean uninstall of Shadow Protect SPX and ImageManager

Issue:

Image Manager Verification fails to boot images

Backup ImageManager Jobs:

https://support.arcserve.com/s/article/Managed-Folder-s-Missing-After-Updating-Windows-Proactive-Steps?language=en_US

NOTE: Mounting issues usually pertain to SPX, not IM (i.e. upgrade 7.5.8 to 7.5.10)


Steps:

  1. Uninstall SPX and/or Image Manager from Control Panel.
  2. Reboot the machine.
  3. Once the machine is up and running, make sure there are no SPX and IM folders (ShadowProtect, Arcserve)
    1. C:\ProgramData
    2. C:\Program Files
    3. C:\Program Files (x86)
  4. Open command prompt as an administrator and run the following commands and make sure the output does not have the service or driver running.
    1. sc query stcvsm
    2. sc query stcmnt
  5. If there, run for respective service: 
    1. sc delete stcvsm
    2. sc delete stcmnt
  6. Once confirmed, install previous versions of IM and SPX - or - re-install latest version
  7. Reboot the machine
  8. Open command prompt as an administrator and run the following commands and make sure the output does have the service or driver running.
    1. sc query stcvsm
    2. sc query stcmnt
  9. Both queries should show installed, (NOTE: both services are related to SPX installation, not IM)
    1. If not try re-running installation of SPX - may take two install attempts

Verify:

  1. Use SPX to manually mount backup image
  2. Use SPX to manually run VB of image
  3. Use IM to 'Start Processing' folder - should trigger verification email (10-15 minutes)