Storagecraft: Clean uninstall of Shadow Protect SPX and ImageManager

Backup ImageManager Jobs:

https://support.arcserve.com/s/article/Managed-Folder-s-Missing-After-Updating-Windows-Proactive-Steps?language=en_US


Steps:

  1. Uninstall SPX and Image Manager from Control Panel.
  2. Reboot the machine.
  3. Once the machine is up and running, make sure there are no SPX and IM folders (i.e. C:\ProgramData, C:\Program Files, C:\Program Files (x86))
  4. Open command prompt as an administrator and run the following commands and make sure the output does not have the service or driver running.
    1. sc query stcvsm
    2. sc query stcmnt
  5. If there, run for respective service: 
    1. sc delete stcvsm
    2. sc delete stcmnt
  6. Once confirmed, install previous versions of IM and SPX and test.