Lucidlink: Troubleshooting

Contacting Support

The best way to get a fast response is to submit a ticket via the Support portal at https://support.lucidlink.com/hc/en-us/requests/new or create a ticket by sending an e-mail to support+ticket@lucidlink.com.

Please attach Log Files or include a reference ID to a Diagnostic Report when submitting a new ticket.

Issue: Files open in 'read only'; File is locked for editing by 'another user' (2024-05-06)

Open Command Prompt

lucid --name <<filespace name>> lock

Will show lost of locked files and computer name, etc.

Additionally, run the following to export to a list:

lucid --name <<filespace name>> list > list.txt

File will be in the folder where command prompt was run (i.e. C:\Windows\system32)

Issue: 

Client not synching. Disconnects after 60-90 seconds and (appears to) reconnect with good strength

Check DNS (DNS Filter)

Thanks for that, the easiest way besides trailing the logs or just googling IBM S3 URL's is to run the lucid status command when connected to the Filespace.

https://cloud.ibm.com/docs/cloud-object-storage?topic=cloud-object-storage-endpoints

lucid status 

Look for like this example.

Filespace object store endpoint: s3.ap-southeast-2.wasabisys.com

or IBM

Filespace object store endpoint: s3.us-east.cloud-object-storage.appdomain.cloud