Unlock a user
To clear an IP address lockout, you must have physical access to the host computer.
- Physically go to the computer that you want to be able to access, or ask someone who is present at that computer to perform the following steps.
Tip: In some cases, you may need to ask for help from the person who manages LogMeIn at your organization.
- Open the LogMeIn Control Panel and follow this path: Options > Preferences > Security.
- Under Authentication Attack Blocker, click Unblock all.