Malwarebytes: Uninstall Support Tool for Business (OneView)

Removal Tool for Business Environments

https://service.malwarebytes.com/hc/en-us/articles/16660990749331-Malwarebytes-Support-Tool-for-business-environments

NOTE: May need to run twice if re-installation fails.


FRST Logs

Please get me the FRST logs and verbose installer log


FRST

  1. Download FRST for 64-bit Windows: https://downloads.malwarebytes.com/file/mbst-frst64 and save it to a Flash Drive.
  2. Move the Flash Drive to the infected system. (FRST can be launched from the Flash Drive)
  3. Right-click the program and choose to Run as Administrator.
  4. Once the program opens, click Scan. This will take several minutes to complete.
  5. You will get two pop-ups that FRST.txt and Addition.txt have been created on the Flash Drive, you can close them when they appear.

Verbose Installer Logs:

msiexec /i "C:\Users\administrator\Downloads\Setup.MBEndpointAgent.x64.msi" /lv %userprofile%\desktop\MBInstallVerbose.txt

Uninstall Endpoints in OneView

https://service.malwarebytes.com/hc/en-us/articles/4413799443347?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxMzA2NzA0LCJ1c2VyX2lkIjozOTk0MDY0NDQ4OTMsInRpY2tldF9pZCI6NDAzNjI4NCwiY2hhbm5lbF9pZCI6NjMsInR5cGUiOiJTRUFSQ0giLCJleHAiOjE2Njc3NDgwOTV9.Tn608y8WxomP68LeCGRbTC0aXgBHZF1MdjVJo_m7G44

Mac

To uninstall the Mac Endpoint Agent via the Cloud Console do the following:

Navigate to-> Endpoints-> Manage Endpoints-> Tick the box in front of the online Endpoint-> Upper right corner -> Delete

If the Endpoint is offline and not reporting into the Cloud Console run the following command to force uninstall the Agent:

sudo "/Library/Application Support/Malwarebytes/Malwarebytes Endpoint Agent/EndpointAgentDaemon" -uninstall